Frequently Asked Questions

How long does the processing and shipping time take?
If you place your order before 12:00 PM, we’ll start processing it the same day. Orders are processed within 1–2 business days. Shipping within Ireland usually takes 5–7 business days.

How much does shipping cost?
We offer free shipping for all orders within Ireland.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can track your delivery on our Track Your Shipment page.

How can I initiate a return?
Please see our Refund Policy for detailed instructions on how to initiate a return.

What should I do if the item is damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service team immediately. Include your order number and a photo of the issue. We will review your case and arrange a replacement if necessary.

Which payment methods does Sublim Articles accept?
We accept PayPal, Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay.

How can I contact customer service?
You can reach our customer service team via email at info@sublimarticles.com or through the contact form on our website.

Company Information
Sublim Articles is operated by Sublim Group Ltd, based in Ireland.
Address: Grafton Street, Dublin, Ireland
Opening Hours: Monday to Friday, 09:00 – 17:00 GMT+1